9 Things We Do Better
Guaranteed response within 60-minutes or less
When you call us with a computer problem, we guarantee that if your call is not answered immediately, it will be returned within 60 minutes or less by an experienced technician who can help.
Fixed right the first time
We work hard to make sure we fix your computer issue or network problem on our FIRST visit. We understand your need for a reliable network.
We don't speak "geek"
It’s all too common for computer technicians to explain things in technical language which is only understood by other experts. Our experienced technicians understand technology, but don't feel the need to impress you with “geek speak". Instead, we'll explain the situation in plain English, so you understand the problem and know what to expect when repairs are complete.
Your computer network and time are too important to wait around for computer repair. That's why we monitor your network for potential problems and work to prevent problems BEFORE they arise. We can access your computer network remotely through our network support services system and often correct issues while you keep working. This proactive approach to network support means less downtime for you and your staff resulting in better productivity.
Our ongoing network monitoring service not only prevents problems. It also mitigates the risks that every computer user faces including: lost data, hacker attacks and computer viruses or spyware. In addition, our backup and recovery plans keep you up and running even in the event of major disasters including floods, fires, power outages and more.
Your data is safe
Like doctors who take a Hippocratic Oath to do no harm, we have a similar policy at Amicus Technology. Before our technicians do any work on your computer or network, we'll make sure we back up your data, so you will never lose a thing! We'll never leave your critical systems in worse shape than when we found them and will take every precaution to be certain NO DATA is lost.
One of the first things we do to get acquainted with your network is to create complete documentation for the systems you have. We will freely share this documentation with you and your staff. Unlike other companies that "hold all the keys" to your network, we want you to know the details about your network, so you can make informed decisions about future planning and growth.
When you receive our invoice for the services we've completed, it won't be cryptic or confusing. We clearly outline everything we did in easy to understand terms and if you ever have a question about an invoice you've received, we're just a phone call away!
100% Satisfaction Guarantee
We fully understand that you just want your computer network to be efficient and our technicians will do everything possible to make it happen. But we also back our services with a solid guarantee to give you peace of mind. If we don't fix a problem to your satisfaction, we'll do everything in our power to make it right. No excuses!